Shipping rates under $149.99 are weight based and set by the carrier of our choice unless otherwise noted by you (the buyer). When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
J&E Pro Audio, Inc. is not responsible for late shipment due to carrier time frames. Once the order is given to the carrier, the estimated delivery times can change at any time and as they wish.
Same day ship-out is available for items labeled "In Stock Now" and is placed before 3:00pm PST. If the item is labeled "Special Order Item" Please allow 7-14 days to receive a shipment notification.
A refund will be issued if the request is received within 30 days of delivery. J&E Pro Audio, Inc. reserves the right to charge a restocking fee for all items not returned in the condition in which they were sent. Please be advised the following fees can imply, shipping costs (to and from), and a restocking fee up to 20% (depending on the item's condition). If the product is inspected and in new condition (seals intact), we will issue a full refund minus shipping fees.
J&E Pro Audio, inc. will send a return label and RMA for any defective items or wrong items sent. These items must be sent out within the next 2 business days of having received the return label. Please include all original packaging (All original packaging is important to count towards the full refund) and box sufficiently to prevent the return shipment from becoming damaged. The refund will take place after the inspection of the product.
If a return is requested due to "wrong item ordered", "ordered by mistake" or any other reason not having J&E Pro Audio, Inc. at fault will need to be returned at the customer's expense.
Please make sure that the item you are ordering is in stock either by checking availability message on the website, calling the store at (619) 690-3054 or emailing firstname.lastname@example.org . J&E Pro Audio, inc. is not responsible of cancelled orders for items that may need to be special order if the listing noted "Special Order Item". If the order needs to be cancelled due to availability the order refund will be granted minus $16.00 transaction fee.